Intelligent Digital Engagement and Customer Experience Management Solutions
Understand your visitors. Identify how you can help them. Personalise your approach. Engage with the right people.
Not everyone that visits your website is a potential customer, sad but true! So why treat them all the same? Focus on those visitors that really are prospects.
Dialogue is a cloud-based multi-channel engagement solution platform that promotes and manages quality interactions between web visitors and businesses. Powered by a sophisticated real time rules / goals engine and real-time behavioural analytics it enables organisations to automatically identify, analyse, segment and target prospects or existing customers.
The resulting highly personalised visitor interventions facilitate the targeted and relevant delivery of sales or support to prospects and existing customers in an optimised form. This intelligent routing can be based on a single or blend of criteria, such as: sales / customer service availability, skills based or location etc. This visitor engagement can utilise multiple different channels dependent upon customer preference e.g. web, email, chat, voice, SMS etc.
A real time process that makes your website more productive and enables you to:
- Increase sales
- Be more efficient
- Provide a better visitor experience
Dialogue is suitable for use in all B2B and B2C environments, in fact any organisation with a website. Current customers represent the following sectors:
Retail / eCommerce